Orders are usually shipped in 24 hours or less, so you need to contact us immediately after placing your order so we can cancel it, then a full refund will be issued ASAP for you in the same payment method that you used to place your order. We cannot make any order come back to us after the shipment.
In order to have a refund for an order that is already shipped, you must refuse the package upon delivery or follow the "CHANGE OF MIND" procedure below. Please note that for the non-free shipment cases, the shipping fees can’t be refunded after the shipment
We’re 100% confident in our products! It’s very rare for customers to be unsatisfied and change their minds, but if you have any complaints at all we’ll definitely make it right for you. You can contact us in the first 60 days after the delivery and we’ll receive the product back and refund your money, since it is returned to us with all original tags and labels attached and in its original packaging returned in retail saleable condition
How to request a CHANGE OF MIND refund:
It is extremely rare for any of our products to be defective. However, we understand that mistakes happen, so if you have any issue with your package or product we’ll send you a free replacement, you just need to:
We send you a tracking number at the stage of dispatch to the email address you registered when ordering. Our delivery methods can take up to 25 working days, however in peak times such as Christmas and during lockdowns this can extend some more days.
If the item has not arrived after 25 working days or your tracking says it is lost please contact the courier with your tracking number, once you have done this please contact us by any of our channels at ""contact us"" section and we will liase with the courier to see if it is lost and will send a replacement as soon as we identify if there was any issue with the carrier. You can at this point also request the item be refunded. "
All the refunds will be made as soon as the request is accepted by our support team, and always in the same payment method you used in your purchase. Note that sometimes banks take 5~10 business days to give money back to customers after we process a refund.
If you have any questions concerning our return policy, please contact us at any of our channels found at "contact us" section of this website.